Work Schedule

Other

Environmental Conditions

Office

Job Description

When you are part of the team at Thermo Fisher Scientific, you’ll do important work. You’ll have the opportunity to grow and learn in a culture that empowers your development. We have created an inclusive, global environment that values the power of diverse talent, backgrounds, and experiences to drive speed, productivity, innovation, and growth. We are seeking an upbeat, responsible candidate to join our growing organization.

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. With revenues of $25 billion and the largest investment in R&D in the industry, we give our 80,000 employees the resources and opportunities to make significant contributions to the world. The customers we serve fall within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions, and government agencies. Our products and services help accelerate the pace of scientific discovery and solve challenges ranging from complex research to routine testing to field applications.

How you will make a difference:

This is an exciting opportunity for a candidate with extensive Customer Relationship Management (CRM) system experience to lead CRM customer support efforts and drive the CRM organizational change strategy. In this role you will partner with various sales, marketing, business development and sales operations partners to build and enhance CRM commercial applications to support user needs. The ideal candidate will use their knowledge of CRM systems and business process best practices to support CRM users and CRM development efforts.

Job Description:

• Handle the CRM support request process and lead the triage, assignment, and resolution of CRM support requests.

• Provide user support for Customer Relationship Management (CRM) break/fix, maintenance, and enhancement requests.

• Manage CRM personas and new user request and user modification processes.

• Lead CRM change management activities, including the development of CRM announcements and the development of training content.

• Serve as the product owner and developer for on demand training content on Thermo Fisher’s automated training platform, WalkMe.

• Work with CRM IT support to ensure that that technical development requirements are priotitized and align with business stakeholder requirements.

• Conduct root cause analysis on CRM break/fix requests.

• Complete user acceptance testing and user training on assigned CRM development requests.

• Develop reports and advanced finds to support the reporting needs of the business.

Required knowledge or experience with:

• 4+ years of experience as an analyst working with CRM systems; prefer Microsoft Dynamics or Salesforce applications

• Experience with training automation tools, preferably WalkMe

• Strong understanding of relational database architecture

• Strong written and verbal communication skills

• Familiarity with Agile project management methodology

• Creative, collaborative problem solver that thrives in a fast-paced team environment

• Ability to translate business problems into technical solutions

• Ability to travel 5-10%

MINIMUM Education Requirement:

Bachelor’s degree or equivalenttechnical field experience

This position has not been approved for relocation assistance.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits

The salary range estimated for this position based in Oregon is $76,000.00–$113,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.