Strategic Account Manager

At Clarity, we pave the way to a seamless solution for healthcare document management for our clients, as they navigate through the evolving healthcare industry and increase member engagement.

We Offer:

• Competitive compensation.

• A full benefits suite including Medical/Dental & Vision plans.

• 401k with company match.

• A supportive and growth-oriented culture

  Company Description:

  Clarity Software Solutions Inc is a technology company based in Madison, Connecticut. They organize, customize, and deliver healthcare data, plans, and records through their medical solutions. Clarity’s document management software technology offers secure web-based solutions that allow for multimedia publishing of communications. They work with a team of highly skilled and trained professionals who are tasked with the responsibility of providing technological solutions and innovations to their clientele. Clarity employees enjoy insurance coverage, financial plans, a progressive work environment, competitive salary, among others.

Job Summary:

We are looking for a competent Strategic Account Manager to identify new business opportunities within our existing book of business and manage client relationships. You’ll be directly responsible for the preservation and expansion of our client base. The ideal candidate will have extensive experience in customer service and relationship management. We expect you to be a reliable professional, able to balance customer needs with a results-driven approach. Your overarching goal is to expand Clarity’s relationship with our clients and help identify new opportunities and prospects within your assigned book of business to build long-term profitable partnerships.

Essential Functions

• Proactively work and manage an assigned book of Clarity clients to successfully leverage usage of Clarity’s product and services and identify additional expansion opportunities.

• Collaborate with business leads and account operations in a matrixed environment across Clarity to guarantee that Client deliverables, expectations, and satisfaction are successfully achieved.

• Partner with Sales to lead new sales opportunities within assigned book of business, including providing support to the sales cycle from networking with new contacts to helping to secure the deal and maintain professional after-sales support to maximize client loyalty.

• Partner with the Director of Mid-Market in the creation of detailed business plans, including a set of clear time-based objectives designed to attain predetermined goals/ quotas (quotas tied to upsell opportunities) and maintain existing revenue goals with assigned book of business.

• Act as a point of contact for clients in the event of escalation, including responding to the complaints and resolving the issue to the Client’s satisfaction and maintain Clarity’s reputation.

• Lead both onsite and virtual Strategic Client discussions, including a bi-annual Executive Business Review and other quarterly, monthly, or weekly touch points including the preparation of attendees, agenda creation, and development of the supporting presentation collateral.

• Develop a deep understanding of assigned Client contracts including service level agreements, performance guarantees, and pricing.     Lead Client contract renewal and partner with Sales on new subscription agreement discussions, keeping a record of sale, client discussions, and finalized data.

• Prepare and deliver timely dissemination of Client reporting.

• Lead the introduction and Client roadmap to incorporate the latest capabilities of Clarity Products, including Clarity Engage and Accelerate Member Engagement Offering. 

• Partner with Clarity Control Room to request and plan Client Capacity Plans for Open Enrollment and other high-volume periods.

• Partner with Clarity Control Room and Finance to review Client Revenue targets and volume changes on a quarterly basis.

• Partner with the Clarity implementation and service teams on new implementations to ensure Client project lifecycle expectations are communicated, reviewed, and delivered to Client's satisfaction and service level agreements.

• Other duties associated with increasing Client satisfaction, retention, and growth opportunities.

  Education Required

• Bachelor of Arts or Bachelor of Science degree required.

• Master of Business Administration degree preferred.

  Knowledge & Experience

• Minimum 5 years of strategic account management experience within the healthcare industry.

• Minimum 3 years of experience engaging with healthcare organizations to drive transformative member and/or consumer engagement program initiatives.

• Experience leveraging client relationships to identify and pursue growth opportunities.

• Strong negotiating and selling skills with hands-on experience finalizing contracts.

• Strong networking, presentation, and meeting orchestration skills with various stakeholders within a client organization.

• Strategic account management training, e.g. Miller Heiman, preferred.

• Technical expertise in web hosted solutions and content management preferred.

• Ability to read and analyze financial metrics.

• Expert knowledge of Microsoft Office applications.

  Personal Attributes

• Ability to drive strategic alignment and effective client outcomes in a matrix internal environment.

• Creative thinker, collaborator, and leader.

• Excellent oral and written communication skills.

• Ability to lead and thrive in a team-based environment.

• Aptitude to quickly learn new systems and software.

• Ability to present / demonstrate solutions internally as well as externally.

• Ability to multi-task & prioritize, with strong organizational and proactive follow-up capabilities.

• Ability to absorb and manage financial and other metrics reporting.

  Physical Demands

• Willingness and ability to travel 30% of the time.

• Must be able to sit/stand at a desk the other 70% of the time.

• Must be able to operate a computer and other office products.

• Must be able to frequently communicate via telephone and in meeting rooms.

• Must be able to move audio/visual equipment for presentations.

Powered by JazzHR