What You'll Do

We’re looking for a Manager to join our Client Focused Non Qualified team. In this role, you’ll lead and mentor a team Client Service Managers with the goal of growing and retaining clients while mitigating risk and driving efficiency!

This role requires a strong leader with the ability to lead through change and be an effective change agent for our department. The Manager within Client Service will manage a division of our institutional client market to ensure high quality, efficient, and prompt services meeting customer expectations.

• Developing relationships with multiple internal and external partners to ensure client service standards are met and client happiness is achieved.

• Motivating, developing, coaching, and cross training staff to meet team strategies in an efficient manner.

• Managing growth, retention, satisfaction and profitability of team's relationships, assets and plans and gather feedback on innovative solutions needed to maintain market position.

• Assisting in identifying, setting and achieving metrics around efficiency, execution, staffing, documentation of process and other operational needs.

• Resolving, owning and executing on escalated situations or issues of a critical and sensitive nature.

• Participating in SWAT related activities and other projects.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Who You Are

• Bachelor's degree or equivalent experience required, plus 5+ years related work experience required.

• Excellent leadership, problem solving, operational, training, communication, organization, interpersonal and negotiation skills.

• This position requires registration as a General Securities Representative (Series 7) or Investment Company and Variable Contracts Representative (Series 6) and Operations Professional. Candidates hired without the appropriate registration(s) will have nine months to acquire it.

• Overnight travel may be required

Skills That Will Help You Stand Out

• Prior NQ experience.

• Proven knowledge of retirement industry and company projects preferred.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$77350 - $147600 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Additional Information

Work Environments

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). You’ll work with your leader to figure out which option may align best based on several factors.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site (https://www.principal.com/about-us/careers) to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

5/16/2024

Most Recently Posted Date

5/16/2024

LinkedIn Remote Hashtag

#LI-Remote